Martin & Co has been recognised for its outstanding customer service by the largest award scheme in the UK residential property industry. Martin & Co fought off stiff competition from both large and corporate letting agents and was awarded Bronze for Best Large Letting Chain at the Estate and Letting Agent Awards (ESTAS) 2014.
The ESTAS determine the best agents in the industry through research carried out amongst customers, who are asked a series of questions about the service they receive from their agent. This year, the competition saw 32,000 votes cast by landlords across the country.
Since they first entered the awards in 2009, Martin & Co have scooped eight national and 30 regional awards and this year, 11 Martin & Co offices were shortlisted for regional awards. The Yeovil office, owned and managed by Emma Higgins was shortlisted in the South West region category, which is a fantastic achievement considering that the office has only been open for two years! To be recognised as leaders in their local areas is great news and continues to spread awareness of the brand across the country and gives a real boost to the whole franchise network.
Martin & Co have been consistently recognised by clients for its award winning service and have previously won Gold for Best Large Letting Chain at the ESTAS in 2009 and 2012, as well as Silver in 2010, 2011 & 2013 and of course, Bronze this year.
“We are thrilled to have not only been nominated for this award for the sixth year running but to have taken a place on the winner’s podium again! The ESTAS are particularly significant because it is the landlords who use our services who determine the award winners,” explains Penny Sanders, Executive Head of Franchising at Martin & Co.
“It is also important to recognise all of the offices that were shortlisted, as this contributed to our national award win. We are extremely proud that so many of our offices were shortlisted in their regional categories and it just goes to show that the hard work they put into maintaining the standard of their customer service really pays off.”
TV expert Phil Spencer hosted the 11th annual ESTAS 2014 in London earlier this month. Along with Martin & Co, 700 of the UK’s top estate and letting agents attended the ceremony.
Martin & Co is one of the only property agency franchises that offer lettings and estate agency with UK-wide recognition. With a network of just under 200 franchise offices, they are the largest property franchise business in the UK. With a strong online and high street presence, the secret of Martin & Co’s franchise owner’s success is that they can provide local property knowledge whilst being backed by a national brand.
Martin & Co’s franchise owners take market share in their dedicated franchise territories using their support, sales training and understanding of best practice in the property industry. On lettings income alone, on average Martin & Co’s franchise owners who are high-street based turnover £245k in year 3 and you can expect to build your business value to in excess of £380k in just 5 years.
You can find out more about the Martin & Co franchise opportunity by visiting www.propertyfranchise.co.uk
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